Transparency

Transparency is essential for growth in trust. I would like to push for initiatives that make BART transparent and proactive in communication with the public, rather than putting the burden on the passenger to visit the website and look up the needed information or to submit public records request.

  • Relay straightforward information about the status of BART.
    • In times of delay BART should always provide an estimation of the delay.
    • Provide detailed information to affected trains without impacting safety or health privacy.
      • To expedite the release of pertinent information so that passengers can change plans if need be.
        • If twitter can do it, BART can find out a way to transmit information to station agents, train operators, and passengers quickly as well.
      • Never hear “medical emergency” or “police activity” phrases again.
    • Post-incident reports like SFMTA/San Francisco MUNI
      • Summaries for short term accidents or issues.
      • Full reports on causes and resolutions for multi-day BART failures such as the Pittsburgh /Bay Point Shutdown.
  • Publicize BART information.
    • Bring BART Board meeting videos to Youtube/Vimeo or more accessible media.
    • Summarize highlights of the meetings into 5-10 minute videos to increase public knowledge.
    • Ensure all emails or memos of importance are accessible to the public. The public shouldn’t have to file a Public Records Requests for what they have a right to know.
  • Use available resources to keep the public informed and invested in BART’s ongoing work
    • Budget and Policies changes.
    • BART accomplishments and updates on failures.
    • Monthly regular online town halls/fireside chats/AMAs, that give the public a chance to get the attention of the General Manager or other authority and put them on the spot. Sacramento Regional Transit does this now and although a few are copy/paste answers, many are unique and important questions for the public to have answered.
    • Open Source Policies/Crowdsource Legislation – Staff and Board have limited knowledge, expertise, and mindset. The internet, however, has been able to come up with solutions no one person or regularly sized group could imagine.
    • Invite 1-2 minute youtube videos to be used as public comment or at least attached to agenda or minutes. Riders and taxpayers can’t always make it to BART Board meetings but that doesn’t mean they shouldn’t be able to have input. A modern government agency should allow them to have their say with means commonly available to everyone.
  • Use Social networking to eliminate passenger misinformation.